Refund and Returns Policy
Returns, Refunds, Cancellations and Exchanges
How to start a Return process
Step 1
Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details – https://elinorskincare.com/contact-us/
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2
Give us 2 working days to review your return request.
Step 3
After reviewing your return request, we will contact you for arranging courier partner to pick up the products delivered to you.
Step 4
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days.
